Terms of Service

Agreement to These Terms

By using Frost Buddy's website or placing an order, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services or website.

Order Process and Acceptance

When you place an order with Frost Buddy, you are making an offer to purchase products from our store. We reserve the right to decline or cancel any order for reasons including, but not limited to:

Items being out of stock
Pricing errors
Suspected fraudulent activity

If an order is canceled after payment is received, Frost Buddy will issue a full refund for all charges paid. Please note that receiving an order confirmation email does not guarantee acceptance of your order. Your order becomes finalized only when it has been shipped.

Product Availability

Product availability for categories such as New Arrivals, Drinkware, and Accessories is confirmed only at the time your order is shipped. If any items become unavailable after your order is placed, Frost Buddy will contact you to offer one of the following options:

Wait for the item to be restocked
Select a comparable substitute product
Cancel the order and receive a full refund

Pricing and Changes

All prices listed on Frost Buddy are subject to change without prior notice.

Warranty for Drinkware

Frost Buddy provides a 1-year limited warranty on our drinkware products. This warranty covers manufacturing defects including:

Lid failure
Seal leaks
Loss of insulation during normal use

This warranty excludes:

Normal wear and tear
Cosmetic scratches or dents from accidental drops
Damage caused by improper use, such as placing products on stoves or in microwaves
Damage resulting from incorrect washing or care

To submit a warranty claim, you must provide a receipt or order number. Claims may be resolved by providing replacement parts or replacement products. Refunds are not provided under this warranty.

Your Responsibilities

Provide accurate and complete shipping and contact information when placing your order.
Understand that Frost Buddy is not responsible for orders shipped to incorrect addresses provided by you.
If re-shipment is necessary due to incorrect shipping information, additional shipping fees may apply.
Follow the provided care instructions to maintain your warranty eligibility, as damage from improper care is not covered.

Limitation of Liability

Frost Buddy’s liability for any order is limited to the total amount paid for that order. We disclaim liability for any indirect, incidental, or consequential damages arising from your use of our website or products, to the fullest extent allowed by law.