Return & Refund Policy

Frost Buddy is committed to your complete satisfaction with every purchase of our drinkware and accessories, including our popular Bottle Buddy, Mug Buddy, and To-Go Buddy products. Please review the following process for returns, refunds, cancellations, and exchanges based on our specific policies.

Return Eligibility and Timeframe

You have 30 days from the date you receive your order to request a return.

To be eligible for a return or exchange, your item must meet all these conditions:

It must be unused and in its original condition.
Whenever possible, it should be returned in its original packaging.
Custom orders with personalized elements such as names, logos, or laser engraving are final sale and cannot be returned or exchanged.

This 30-day period allows you to assess features like color, grip, and overall feel of your Frost Buddy product in your regular environment.

How to Request a Return

Contact Frost Buddy through our contact page.
Provide your order number, specify the item(s) you want to return, and explain your reason for the return.
Wait for instructions from Frost Buddy before shipping any products back to ensure proper handling of your return.

Return Shipping Costs

If you are returning an item due to a change of mind, you are responsible for the return shipping costs to Frost Buddy.
If your return is caused by a damaged product, an incorrect item, or a manufacturing defect, Frost Buddy will provide a prepaid return shipping label at no cost to you.

Damaged, Defective, or Incorrect Items

If your order arrives damaged (for example, broken lids, dents, or other defects) or you receive the wrong item, notify Frost Buddy within 7 days of delivery.

Include photos of the issue along with your order details to help us confirm the problem.
Once verified, Frost Buddy will arrange for a replacement or refund and cover the return shipping costs.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund request has been approved.

Approved refunds are generally processed within 5-10 business days back to your original payment method. Please allow additional time for your bank or payment provider to complete the refund.

Order Cancellations

You may cancel your order within 24 hours of placing it by contacting Frost Buddy.

Cancellations after this 24-hour window are typically not possible, especially if your order has already been processed or shipped.

Exchanges

Place a new order immediately for the desired size or color to reduce the risk of stock unavailability.
Once your new order is placed, return the original item following the standard return process described above.