Shipping Policy

Order Processing Timeline

Frost Buddy processes all orders within 1-3 business days following payment confirmation. Orders placed on weekends or public holidays begin processing on the next business day. After your order ships from our warehouse, you will receive an email confirmation containing your tracking number.

Shipping Fees and Free Shipping Threshold

For shipments within the United States, Frost Buddy offers free standard shipping on orders over $60. If your order total is under $60, a flat rate shipping fee applies. This fee is clearly displayed at checkout before you finalize your purchase.

Estimated Delivery Time Frames

Domestic Standard Shipping: Typically delivered within 3-7 business days after dispatch.
International Shipping: Delivery times vary depending on destination and customs clearance but generally take between 7-21 business days after dispatch.

Tracking Your Shipment

Tracking details will be emailed to the address you provide at checkout. Please allow 24-48 hours from when the shipment label is created for tracking information to update. If your tracking status does not change for an extended period or you have questions, please contact Frost Buddy at dasas@navura.in.

International Shipping and Customs Responsibilities

International shipments may incur customs duties, taxes, or import fees assessed by the destination country. These charges are the recipient's responsibility and are not included in your purchase price.

If a package is refused due to unpaid customs fees, carriers may either return or destroy the shipment. Frost Buddy does not refund shipping fees in such instances.

Shipping Address Accuracy

Ensure your shipping address is accurate before submitting your order to avoid shipment delays or returns. If a package is returned because of an incorrect or unclaimed address, Frost Buddy will contact you to coordinate reshipment. Additional shipping charges may apply to resend returned packages.

Lost or Damaged Shipment Procedures

If your order arrives damaged, please keep all original packaging and email photos to janakaruwan452@abidot.me within 7 days for assistance.

If tracking shows your package was delivered but you have not received it, first file a claim with the carrier. Frost Buddy will assist you in resolving the issue when possible.